FAQ









AUCTION ITEMS

How do I bid?
  • In order to bid, a customer must first have an account with ShopUSAHockey.com. Click "My Account" to set up an account. Once logged in to your account, you can enter a bid on an item.
How does the bidding work?
  • Our system is a specific bid system. If a customer enters a bid, this is the amount he or she wishes to pay - not a "bid up to amount." If another customer bids on the item, then that is now the top bid. Any customer may enter a bid during the auction duration, and may place a higher bid on top of their own current winning bid. The customer with the final bid will win the auction item.
What am I responsible for if I have the winning bid?
  • By placing a bid, the customer enters a legally binding contract to purchase the auction item from ShopUSAHockey.com. The customer is responsible for reading the full item listing, bidding instructions, and accepted payment methods, and for paying the full bid amount as well as any applicable shipping, handling, and tax charges. The customer with the winning bid is bound by this contract to pay for the auction item at the final winning bid price.
How much will I be charged for shipping?
  • Shipping and tax charges will be calculated based on the winning bidder's shipping address, unless otherwise specified. Receiving time will vary based on shipping address.
Can I return an auction item?
  • Due to the collectible nature and high value of auction items, these items are non-returnable. All sales are final.

ABOUT MY ORDER

Can I Order By Phone?
  • The ShopUSAHockey.com Customer Service Center would be happy to assist you. Feel free to call 1-888-817-5467 during business hours to place your order by phone.
    (CLICK HERE for business hours)
When will my order ship?
  • STANDARD:  Your merchandise order will ship within 5-10 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-8 business days in transit from the ship date.
  • EXPEDITED:  If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee.
  • All orders placed after 2:00 p.m. EST will be processed the following business day.
  • SPECIAL ORDER MERCHANDISE:  If you ordered an item with a SPECIAL ORDER NOTE, these products ship from a third party. Product could take 1-6 weeks to ship from the vendor.
How are shipping rates determined?
  • Shipping charges are calculated based on real-time FedEx rates.
  • Saturday and Sunday are not recognized as business days according to FedEx guidelines.
Is my purchase secure?
  • Yes, shopping at ShopUSAHockey.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
How do I change or cancel my order?
  • If you need to change or cancel your order, please call our ShopUSAHockey.com Customer Service Center at 1-888-817-5467 or email us through the Contact Us page on the website. If you send us an email or leave a message, please reference your order number, your name and the best method to contact you.
  • Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.
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PAYMENT FOR MY ORDER

What Payment Methods Do You Accept?
  • ShopUSAHockey.com currently accepts Visa, Master Card, American Express and Discover cards. We will also accept money orders and wire transfers, but you must call the ShopUSAHockey.com Customer Service Center at 1-888-817-5467 to place your order.
Is my purchase secure?
  • Yes, shopping at ShopUSAHockey.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
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TAX ON MY ORDER

Is there sales tax on my purchase?
  • Sales tax will be collected on applicable orders based on your shipping destination zip code.
  • Tax rates are subject to change at any time.
  • If your order is being shipped to one of the following states, your order will have a sales tax:  AL, AZ, CA, CO, FL, GA, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, OH, PA, TN, TX, VA, WA, WI and the District of Columbia (DC).
Is there tax on shipping?
  • Shipping fees will be taxed on applicable orders based on your shipping destination.
  • Tax rates are subject to change at any time.
  • If your order is being shipped to one of the following states, your order will have a shipping tax:  FL, GA, IL, IN, KS, KY, MI, MN, NE, NV, NY, NC, OH, PA, TN, TX, WA, WI and the District of Columbia (DC).
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SHIPPING MY ORDER

When will my order ship?
  • STANDARD:  Your merchandise order will ship within 5-10 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-8 business days in transit from the ship date.
  • EXPEDITED:  If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee.
  • All orders placed after 2:00 p.m. EST will be processed the following business day.
  • SPECIAL ORDER MERCHANDISE:  If you ordered an item with a SPECIAL ORDER NOTE, these products ship from a third party. Product could take 1-6 weeks to ship from the vendor.
How are shipping rates determined?
  • Shipping charges are calculated based on real-time FedEx rates.
  • Saturday and Sunday are not recognized as business days according to FedEx guidelines.
Do you ship to Hawaii or Alaska?
  • Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air.
Do you ship International orders?
  • Not at this time.
Do you ship to APO addresses?
  • Please call the ShopUSAHockey.com Customer Service Center at 1-888-817-5467, email customer service at usahockey@lgmretail.com, or use the Contact Us page and a customer service representative will assist you with your order.
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RETURN POLICY

What is the return policy?
  • We want you to be completely satisfied with the products you purchase from ShopUSAHockey.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.
  • We have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange.
  • Exchange: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship.
Where do I send an item to return?
  • Please send domestic returns to:
    • Legends Global Merchandise, ATTN: Returns, 7900 Rockville Road, Indianapolis IN 46214.
  • International returns must refer to the section above.
Are there restrictions on returning items?
  • Personalized and collectible items are non-refundable and cannot be returned or exchanged.
  • CDs, DVDs or other electronic media may only be returned if in the original unopened package.
  • Undergarments are non-returnable.
  • Due to the collectible nature and high value of Personalized Products, Memorabilia and Auction category items, these items are non-returnable. All sales are final.
  • NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.
How do I return an item?
  • Product may be returned in method of your choice at your expense.
  • We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery.
  • We are not responsible for lost returns.
  • All returned merchandise is subject to quality inspection.
  • We will not accept worn/damaged merchandise for exchange or refund.
  • If items are returned in unacceptable condition, they will be returned back to you at your expense.
Can I get a return shipping label?
  • At your request we will issue a prepaid shipping label.
  • The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return label.
  • By accepting the prepaid return label, if we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping cost to your original payment source.
What if my item is broken or damaged?
  • If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label.
  • If you choose to use your own shipping method, we will not reimburse shipping cost.
  • All returned merchandise is subject to quality inspection.
  • We will not accept worn/damaged merchandise for exchange or refund.
  • If items are returned in unacceptable condition, they will be returned back to you at your expense.
  • The original shipping cost will not be refunded upon returning your item.
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